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Alert
Alerts
LEAK - CR 4520
May 05, 2025
CR 4520 and surrounding areas will have low pressure to no water until around 12:30. We apologize for the inconvenience.
Alerts
LEAK - CR 4520
May 05, 2025
CR 4520 and surrounding areas will have low pressure to no water until around 12:30. We apologize for the inconvenience.
LEAK - FM 816
April 29, 2025
FM 816 and surrounding areas will have low pressure to no water until 2PM
Office closed for Good Friday
April 18, 2025
The office will be closed today for Good Friday and will reopen Monday at 8am. We hope everyone has a very Happy Easter!
Billing and phone systems down
April 17, 2025
We apologize for the inconvenience but our billing and phone systems are down. Please call the on call for EMERGENCIES ONLY!!
Leak - HWY 34 N
April 15, 2025
HWY 34 N around Wolfe City Highschool will have low pressure until around 8PM. We apologize for the inconvenience.
LEAK CR 4300 and surrounding areas
April 07, 2025
Leak on CR 4300 and surrounding areas. Customers will experience little to no water pressure. The crew is working as fast and safe as possible. Water should be back on within two-three hours.
LEAK- CR 1140
March 23, 2025
CR 1140 and surrounding areas will have low pressure to no water until around 2PM. We apologize for the inconvenience.
RANDOLPH CUSTOMERS-BOIL NOTICE RESCINDED!!
March 07, 2025
Randolph customers, the boil notice has been lifted as of today 3/7/2025.
LEAK -1147
March 05, 2025
CR 1147 and surrounding areas will have low pressure to no water until 7PM. We apologize for the inconvenience.
RANDOLPH-BOIL WATER NOTICE
March 04, 2025
A boil water notice has been issued for Randolph customers only until further notice.
RANDOLPH CUSTOMERS!!
March 04, 2025
Due to the power outage Randolph will have no water until electricity is restored. We apologize for the inconvenience.
LEAK - CR 4415
February 28, 2025
CR 4415 and surrounding areas will have low pressure to no water until around 3PM. We apologize for the inconvenience.
Leak - CR 1144
February 27, 2025
CR 1144 and surrounding areas may experience low pressure to no water until noon. We apologize for the inconvenience.
HOGEYE WELL CUSTOMERS
February 26, 2025
Hogeye Well customers will have low pressure until 5PM. We apologize for the inconvenience.
LEAK - CR 1140
February 25, 2025
CR 1140, CR 1147 and surrounding areas will have low pressure to no water until around 1:30pm. We apologize for the inconvenience.
LEAK - FM 272
February 24, 2025
FM 272 and surrounding areas will have low pressure to no water until 1PM. Crew members are fixing multiple leaks in that area.
Online Billing
February 17, 2025
For online bill payers, we are aware statements are not available to view on your online portals. We are working diligently to get the issue fixed for you guys. We apologize for the inconvenience. Please feel free to call the office for your amount or any other questions in regard to this issue.
LEAK - CR 1025
February 06, 2025
CR 1025 and surrounding areas will have low pressure to no water until around 12PM. We apologize for the inconvenience.
LEAK - cr 1133
February 03, 2025
CR 1133 and surrounding areas will have low pressure to no water until 4pm
LEAK - Bent Oak E
January 22, 2025
Bent Oak E and surrounding areas will have low pressure to no water until 8 pm! We apologize for the inconvenience.
Leak - CR 1147
January 20, 2025
CR 1147 and surrounding areas will have low pressure to no water until around 1pm. We apologize for the inconvenience.
LEAK- HWY 34
January 04, 2025
Parts of HWY 34 and Miles Lane will have low pressure to no water until around 6PM.
Randolph Customers Only!! Power outage
December 26, 2024
Randolph Customers only we are aware there is a power outage.
Low pressure
December 24, 2024
We are aware of a low pressure issue around FM 1566, Cr 1026, Cr 1037, Cr 1040 , and parts of Hwy 34. We are working hard to resolve the issue as quickly and safely as possible.
Water leak cr 1140
December 22, 2024
A crew will be in the 6300 block of county road 1140 repairing a water leak. Some customers may experience low pressure during this time
Leak - CR 1140
December 06, 2024
CR 1140 and surrounding areas will have low pressure to no water until 2PM.
RANDOLPH POWER OUTAGE
November 16, 2024
Randolph customers will temporarily have no water due to a power outage at the pump station. The crew is working diligently to fix the issue. For emergencies please call the after hours emergency line listed on our website. We apologize for the inconvenience.
Leak - CR 1145
November 10, 2024
CR 1145 and surrounding areas will have low pressure to no water until around noon. We apologize for the inconvenience.
Leak - CR 1147
November 04, 2024
CR 1147 and surrounding areas will have low pressure to no water until around noon. We apologize for the inconvenience.
LEAK / ROAD CLOSURE CR 1054
October 30, 2024
Crews are on cr 1054 fixing a leak cr 1054 will be closed for the time being
Leak - CR 1148
October 28, 2024
CR 1148, 1146 parts of Hwy 69 and surrounding areas will have low pressure to no water until 1PM.
CR 1007
October 28, 2024
CR 1007 and surrounding areas will have low pressure to no water for the next 6 hours. We apologize for the inconvenience.
Leak FM 272 x PR 460
October 24, 2024
Customers on FM 272 in the area of private road 460 will experience low pressure while crews work on a water leak
LEAK FM 36
October 12, 2024
Crews are on FM 36 and CR 1095 repairing a water leak. Customers in the area will experience low pressure.
LEAK HWY 34 x FM 1566E
October 10, 2024
The crew is working on Highway 34 at the intersection of FM 1566 E on a water leak customers in the highway 34 and FM 1566 area will experience low water pressure
Leak county road 1147
October 08, 2024
Crews are working on a leak on cr 1147 customers in the area will experience low to no water pressure also customers in the FM 1562 and surrounding county roads may experience loss of pressure
Leak FM 36
October 02, 2024
Crews are on FM 36 working on a water leak. Customers in the area of cr 1095 will experience low pressure as the crew repairs the line.
Leak fm 36
September 24, 2024
Crews are out on the fm 36 area repairing a water line. Customers may experience low pressure in the affected area.
Randolph Customers Only!!
September 18, 2024
Randolph customers only, water will be off for a couple of hours while doing pump maintenance. Thank you.
CR 1101 and CR 1106 will be without water off and on all day.
September 13, 2024
CR 1101 and CR 1106 will be without water off and on all day. Sorry for the inconvenience.
Water will be off on CR 1125 & CR 1128 for about 1 hour.
September 12, 2024
Water off on CR 1125 & CR 1128 for about 1 hour. Could affect surrounding area too. Thank you.
Leak - FM 816
September 10, 2024
FM 816 going towards Bailey and surrounding areas will have low pressure to no water until 1PM
Leak - 1145
September 05, 2024
CR 1145 and surrounding areas will have low pressure to no water until around 12pm.
This includes but not limited to CR 1141, CR 1142, CR 1144 and PR 1161
Leak FM 36
September 01, 2024
Crews are working on a water leak on fm 36 in the Delaney area. Customers in the merit area and Collin county area will experience low pressure. The crew is working fast to restore service for the affected area.
Leak cr 1033
August 29, 2024
Crews will have the water temporarily off for county road 1033 and county road 1001
Office Phones Down
August 27, 2024
Frontier has reported a service outage in our area. Please email Hickorycreeksud@yahoo.com if you need assistance during the outage. Thank you
Reminder Lock Day
August 26, 2024
If you have not paid your August Due Bill in full please do so. Thank you
Leak
August 25, 2024
Crews are working on 816 in the Fannin county area. Customers in the area will experience low pressure to no water for the next couple hours. Please be patient with the crews with the extended outage time since they are trying to repair a water main in a creek.
8/20 9:30am - ROAD CLOSURE
August 19, 2024
Crew members will have CR 1040 closed off at the CR 1040 and FM 1566 intersection starting at 9:30 am until around 12PM. We are sorry for the inconvenience.
Phones are down
August 08, 2024
Currently our phones are down. Please email hickorycreeksud@yahoo.com if you need us or any emergencies. Sorry for the inconvience. Thank you
LEAK
August 07, 2024
Crews are gonna be working a water leak in the Cr 1140 and Cr1147 area. This area will experience low water pressure
Leak hwy 34
August 06, 2024
Crews are working a water leak in the Hwy 34 and cr 4301 area. Customers in the Greenville area of Hwy 34 may experience a brief service disruption.
ATTENTION
August 01, 2024
We have had several calls in regards to inccorect bills going out. Please call the office to get correct amount due. We apologize for the inconvenience.
Lock day reminder 7/25/24
July 22, 2024
Just a friendly reminder if you have not paid your July due bill it is past due and needs to be paid before 7/25/2024 online @ hickorycreeksud.com or calling 877-885-7968. Have your account number and amount you want to pay ready. Thank you have a good day.
Payment system down in office and online.
July 19, 2024
Due to a globel technology issue today from a software update our payment system is down. Please try again tomorrow if you need to pay your bill and please have July due bill paid by July 24. If you have any questions please contact the office 903.568.4760. If this doesn's apply to you please disregard.
LINE EXTENSION - CR 1021
July 17, 2024
Crew is working on a tie in on a new line. Customers on CR 1021 and CR 1023 will have no water for the next 3-4 hours.
Leak
July 10, 2024
A crew is out repairing a water leak on cr 1008 in the Wolfe city area. Customers on 1008 will experience low pressure to little water for a short period of time.
RANDOLPH CUSTOMERS!!
July 09, 2024
Well is down for routine repairs. All customers will have low pressure to no water for the next couple of hours. We are sorry for the inconvenience.
Leak Hwy 34
July 05, 2024
Crews are in the area of Hwy 34 and Miles lane repairing a water main. Customers in the area may experience low water pressure
Leak cr 1140
July 03, 2024
A crew is out working on a distribution line on county road 1140. The surrounding areas of cr 1140 and 1141 will experience low water pressure to no water for the next 3 hours. Sorry for the inconvenience caused by this issue.
Closed for July 4 & 5 for observance of Independence Day
July 03, 2024
Hickory Creek will be closed Thursday and Friday July 4 & 5 for observance of Independence Day. We will reopen Monday July 8 at 8 am. Have a blessed holiday.
Leak - CR 1025
June 27, 2024
CR 1025 and surrounding areas will have low pressure to no water until around 3:30PM.
Lock Day Reminder
June 20, 2024
Lock day will be on Tuesday the 25th. If you have not paid your bill please do by calling 877-885-7968 or go to hickorycreeksud.com to pay online.
Lane Well Maintenance
June 19, 2024
Lane customers will have no water until around 2PM due to maintenance.
Hogeye Well Maintenance
June 18, 2024
Hogeye customers will have low pressure for the day due to maintenance.
Leak - CR 4300
June 17, 2024
CR 4300 and surrounding areas will have low pressure to no water on and off until 2PM.
Leak - CR 4300
June 14, 2024
CR 4300 and surrounding areas will have low pressure to no water on and off until 2PM.
Leak - CR 1130
June 13, 2024
CR 1130/ Park Hill Prairie and surrounding areas will have low pressure to no water until 3PM.
Leak - Cloudline
June 13, 2024
Cloudline and surrounding areas will have low pressure to no water for the next couple of hours. Crew members repairing major leak.
Leak - CR 1140
May 13, 2024
CR 1140 and surrounding areas will have low pressure to no water until 4:30.
Maintenance - CR 1051
April 24, 2024
The following locations will have no water until around 10:30 AM.
CR 1050, CR 1051, CR 1054, CR 1052, Cr 4846, FM 272 on the Leonard side and Alondrita Street.
Reminder if you have not paid for April due bill please do.
April 23, 2024
Reminder lock day is the 25th. If you have not paid your April due bill please do by calling 877-885-7968 or hickorycreeksud.com go to bill pay and press red buttons for Hickory Creek and blue bottons for Hickory Creek Randolph customers. Thank you
Low Water Pressure to no water near Webb Hill Country Club.
April 15, 2024
No water or low pressure for about 2 hours near or around Webb Hill close to HWY 34 and CR 2358.
Leak - CR 1147
March 24, 2024
CR 1147 and surrounding areas will have low pressure to no water until around 4AM.
LEAK - CR 1047
March 20, 2024
County Roads 1019, 1027, 1042, 1044, 1045, 1046, 1047, 1048, 1566 and possibly others will have low pressure to no water until around 5AM.
Leak - HWY 34
March 10, 2024
Customers on HWY 34, South of FM 3427 will have low pressure to no water until around 5PM.
Leak repair for CR 1144, 1145 and 1147
March 06, 2024
We are repairing a leak and no water for CR 1144, 1145 and 1147 and surrounding area. Water could be off for 4 hours.
Leak - CR 1014
February 28, 2024
CR 1014 and surrounding areas will have low pressure to no water until around 3:30PM
JUST A REMINDER!
February 22, 2024
If you have not paid for February please call 877-885-7968 or go online at hickorycreeksud.com to pay bill. Lock day is Monday. Thank you have a great day.
Leak Repair on Hwy 34
February 20, 2024
We are working on a repair on Hwy 34. Low pressure to no water in the surrounding areas.
Randolph Customers Only!!
February 20, 2024
We are aware the bill that went out last night may be wrong. We are fixing and will resend. Thank you and apologize for the inconvenience.
Leak - CR 1001
January 31, 2024
CR 1001 and surrounding areas will have low pressure to no water until 12PM.
Leak Repair on HWY 34
January 30, 2024
Leak repair on Hwy 34 and water will be off in the surrounding area.
Leak - Hwy 34
January 29, 2024
FM 3427 and everything going South down Hwy 34 will have low pressure to no water until further notice.
Office Phones are down.
January 29, 2024
If you need us please email hickorycreeksud.com. If you get our after hours please press 7 and leave a message with them and we will get back to you. Thank you and have a great day.
Leak - CR 1036
January 27, 2024
CR 1036, Bent Oak and surrounding areas will have low pressure to no water until around 9PM.
Low Water Pressure
January 25, 2024
Hogeye customers on FM 1566 and Hwy 34 and surrounding areas will have low pressure for the next several hours. We are making repairs to the Hogeye well.
Upcoming Lock Day January 25, 2024
January 22, 2024
If you have paid January due bill please disregard! This is just a reminder that January's payment can be made by phone 877.885.7968 with account number and banking info ready. Or you can pay online. Thank you.
Upcoming Lock Day January 25, 2024
January 18, 2024
If you have paid, please disregard. If you need to pay please go on line or drop off at Hickory Creek SUD.
Leak - 1098
January 03, 2024
CR 1098, CR 1101, CR 1106, CR 1107 and surrounding areas will have low pressure to no water until around 4:30PM.
Lock Day 12/28/23
December 27, 2023
Final reminder if you have not paid your bill please do so on line or drop off. We will be locking tomorrow and lock fee will be applied. Thank you
Leak - CR 1033
December 26, 2023
CR 1033, CR 1001 and surrounding areas will have low pressure to no water until around 4PM.
Upcoming Lock Day
December 20, 2023
Just a reminder fot those who have not paid December due bill, lock day will fall on the 28th of December. Please have your bill paid in full before this date. https://hickorycreeksud.com/
Reminder Bills due on the 10th
December 08, 2023
Bills due on the 10th. If you have already paid disregard this message. Please have paid in full by 9 am Monday or Late fee will be applied. Thank you
Leak on CR 4300
December 06, 2023
Water repair on CR 4300 and 4301. Expect low pressure to no water, up to 3 hours.
Leak repair- CR 4300 and CR 4301
November 29, 2023
Water will be off for about 3hours to repair a leak in the surrounding areas of CR 4300 and CR 4301. Thank you
Lock Day
November 20, 2023
Just a reminder that if you have not paid, please do so soon. We will have lock day on Monday 11/27/2023. We will be closed a half day on Wed. for Thanksgiving and back open on Monday 11/27/2023.
Leak - PR 5445
November 16, 2023
PR 5445 and surrounding areas will have no pressure to no water until 2:45PM.
Holiday Hours & Lock Day Reminder
November 16, 2023
The office will be closed starting Wednesday the 22nd at Noon through Friday the 24th for the Holidays. We will return to normal business hours, Monday November 27th at 8 am. We will also lock meters for past due bills starting at 9am on 27th.
Leak-CR 1145
November 15, 2023
CR 1145 and surrounding areas will low pressure to no water for the next 2 hours.
Holiday Closure
November 06, 2023
We will be closed in observance for Veteran's Day, Friday, Nov. 10, 2023.
Leak - 1001
October 27, 2023
CR 1001 and CR 1033 and surrounding areas will have low pressure to no water until 4PM.
CR 1025
October 27, 2023
Leak is fixed but water will remain off until 1PM. The crew is refilling the tank.
Leak - CR 1025
October 27, 2023
REMINDER
October 23, 2023
Lock Day is October 25th. To avoid any additional fees please call the office to pay or go online at www.hickorycreeksud.com. If you have paid your bill please disregard this message.
Maintenance - CR 1040
October 16, 2023
Crew members working on CR 1040. 1040 and surrounding areas will have no water until 3PM.
CR 1106
October 11, 2023
Crew working on CR 1106. Customers will have low pressure to no water until 4:15PM.
Leak - 816
October 09, 2023
Fm 816 going West towards Wolfe City will have low pressure to no water until 4:30PM.
Leak - 1045
October 09, 2023
CR 1045 and surrounding areas will have low pressure to no water until 3PM
Maintenance - CR 1106
September 28, 2023
Crew members are working on CR 1106. Customers will have no water until 2 PM.
Office Closure
September 27, 2023
The Hickory Creek office will be closing Wednesday Oct. 4th at noon and closed all day Thursday and Friday the 5th and 6th for office training. Crew members will be available for emergencies at 903-456-0916.
Leak - CR 1140
September 21, 2023
CR 1140 and surrounding areas will have low pressure to no water until 3 PM.
Leak - CR 4415
September 21, 2023
Crew working to find leak. CR 4415 and surrounding areas will have low pressure to no water for the next couple of hours.
Leak - CR 1033
September 06, 2023
CR 1033 between FM 3427 and CR 1040 will have low pressure to no water until 4PM.
Leak - CR 1001
August 25, 2023
CR 1001, CR 1033, CR 1034 and surrounding areas will have low pressure to no water until 12PM.
REMINDER
August 25, 2023
Monday, August 28th is lock day. To avoid any additional charges all payments MUST be in by 9am Monday morning. If you have paid your bill please disregard this message.
Leak- HWY 34
August 23, 2023
Parts of HWY 34, CR 1002 and surrounding areas will have little to no water until 5PM.
Leak- HWY 34
August 09, 2023
Hwy 34 from Miles Lane to CR 4301 will have low pressure to no water until 9AM.
Leak - CR 1049
August 08, 2023
CR 1049, CR 1050 and surrounding areas will have low pressure to no water until 12PM.
Leak - HWY 34
August 01, 2023
HWY 34 S and surrounding CR's will experience low pressure to no water until 2pm.
Maintenace - CR 1106
July 31, 2023
HCSUD will have the water off on CR 1106, 1107, and 1101. Surrounding areas will experience low pressure. ETA for restoration is 4pm.
Leak - FM 272
July 28, 2023
FM 272 in Hickory Creek and all surrounding areas will have low pressure to water until 5pm.
Leak - CR 1047
July 27, 2023
CR 1047, CR 1048 and surrounding areas will have low pressure to no water until 9:30pm.
Leak - CR 1133
July 26, 2023
CR 1133, CR 1134, and surrounding areas will have low pressure to no water until 1pm.
REMINDER
July 24, 2023
Tuesday, July 25th is lock day. To avoid any charges all payments MUST be in by 9am Tuesday morning. If you have paid your bill please disregard this message.
Leak - HWY 34
July 17, 2023
HWY 34 S of CR 4300 and ALL surrounding areas will have no water to low pressure for 3-4 hrs due to contractors hitting our main. We thank you for your patience as we restore service as quickly as possible.
Fourth of July
July 03, 2023
HCSUD will be CLOSED in honor of the Fourth of July, Monday, July 3rd - Tuesday, July 4th. We will resume regular business hours Wednesday, July 5th at 8AM. Have a great Fourth of July!
2022 Water Quality Report
June 26, 2023
HCSUD's 2022 Water Quality Report is available here https://hickorycreeksud.com/ccr1
REMINDER
June 23, 2023
Monday, June 26th is lock day. To avoid any charges all payments MUST be in by 9am Monday morning.If you have paid your bill please disregard this message.
Leak - HWY 36
June 08, 2023
HWY 36 and surrounding areas will have low pressure to no water until 4:30 PM.
OFFICE CLOSURE
June 05, 2023
The office will be closing at 3:30 today 6/5 for IT maintenance. We will resume regular business hours tomorrow 6/6. In case of emergencies please call 903-456-0916.
Leak - CR 1147
May 30, 2023
CR 1147 and surrounding areas will have no water to low preesure until 1PM.
Memorial Day
May 26, 2023
HCSUD will be closed Monday, May 29th in observance of Memorial Day. We will resume regular hours Tuesday, May 30th.
Reminder
May 24, 2023
Thursday, May 25th is lock day. To avoid any charges all payments MUST be in by 9am Thursday morning.If you have paid your bill please disregard this message.
Low Pressure - CR 1101
May 19, 2023
CR 1101 and surrounding areas are experiencing low pressure. HCSUD is aware of the issue and will update with more information when possible.
UPDATE: ETA or restoration of service is 10:30pm.
Leak - HWY 34
May 16, 2023
HWY 34 and surrounding areas will have low pressure to no water until 12PM.
Leak- Webb Hill Area
May 07, 2023
Low pressure to no water until around 1pm in all areas surrounding Webb Hill.
Leak - HWY 34
May 02, 2023
Contractors have hit our line on HWY 34. HWY 34 and surrounding areas will have low pressure to no water until 9pm.
Leak- FM 816
April 24, 2023
FM 816/CR 1012 and surrounding areas will have low pressure to no water until 2pm.
Reminder
April 24, 2023
Tuesday, April 25th is lock day. To avoid any late charges all payments MUST be in by 9am Tuesday morning. If you have paid please disregard this message.
Leak- FM 36 N
April 18, 2023
FM 36 N and surrounding areas will have low pressure to no water until 4PM.
Internet Down
April 14, 2023
We are currently experiencing internet problems. We are unable to take phone calls or payments at this time. If there is an emergency please call the after hours # (903) 456-0916 or come into the office. We are sorry for the inconvenience.
Leak - HWY 34
April 08, 2023
HWY 34, CR 1001, and all surrounding areas will have low pressure to no water until 4pm.
Maintenance - CR 1133
April 04, 2023
HCSUD will have low pressure on CR 1133, 1134, 1135, and surrounding areas until 1PM.
Leak - CR 1133
April 03, 2023
HCSUD will have low pressure on CR 1133, 1134, 1135, and surrounding areas until 4pm.
Rate Increase Notification
March 28, 2023
Upon examination of current financial requirements and due to the increasing costs of operating and maintaining the water system, the Board of Directors has approved the increase of water rates.
The effective date of the rate increase will be the water usage period beginning May 10th, 2023 and will be reflected on June 2023 water bills. New water rates and fees can be found on our website under the Customer Service tab.
Rates & Policies | Hickory Creek Special Utility District (hickorycreeksud.com)
Leak - CR 1012
March 21, 2023
Contractors have hit our line on CR 1012. CR 1012, 3804, and HWY 11 will have low pressure to no water until around 7pm.
Leak - CR 1012
March 21, 2023
CR 1012, 1013, FM 816, and surrounding areas will have low pressure to no water until 11:30am.
Leak-1566
March 08, 2023
FM 1566 and surrounding areas will have low pressure to no water until 4PM.
Leak- CR 1001
March 06, 2023
CR 1001 and surrounding areas will have low pressure to no water until 4PM.
Leak- FM 2358
March 06, 2023
FM 2358 and surrounding areas will have low pressure to no water until 4PM.
PAYMENT REMINDER:
March 03, 2023
Lock Day is Monday, March 6th. All payments must be made by 9AM to avoid any charges. If you have already paid your February bill please disregard.
Maintenance- CR 1048
February 28, 2023
Crew doing maintenance. CR 1048 will be with out water until 1PM and surrounding areas may have low pressure.
Leak- PR 1150
February 24, 2023
PR 1150 and surrounding will have low pressure to no water until 2:30 PM.
Leak - FM 272
February 13, 2023
FM 272 at CR 4845 and surrounding areas will experinece no water to low pressure until 7pm.
Leak - Lane Area
February 07, 2023
HCSUD is aware of an outage in the Lane area. We are working diligently to solve the issue. Time frame is undetermined at this time. Updates can be found here as we have them. Thank you for your patience.
UPDATE: Most of the Lane area will be restored shortly, however you may be experiencing some low pressure. County Road 1098 and parts of CR 1096 will have no water until around 1-2am.
Important Message
February 06, 2023
Due to inclement weather HCSUD is issuing a 5 day grace period for late fees. Late fees will be applied Wednesday, 2/15/2023. There will also be a 5 day grace period for meter locking. Meter locking will begin Monday, 3/06/2023 at 9am. All payments and payment arragements MUST be made before 3/06/2023. No exceptions.
Inclement Weather
February 01, 2023
HCSUD will be closed tomorrow, February 2nd due to inclement weather. In case of emergency you can contact us on call at (903) 456-0916. Stay safe and warm!
Inclement Weather
January 31, 2023
HCSUD will be closed tomorrow, February 1st due to inclement weather. In case of emergency you can reach us on call at (903) 456-0916. Stay safe and warm!
Inclement Weather
January 30, 2023
HCSUD will be closing today at 12:30PM due to inclement weather. In case of emergency you can reach us On-Call at (903) 456-0916. We hope everyone stays warm and safe!
Reminder
January 24, 2023
Wednesday, January 25th is lock day. To avoid any charges all payments MUST be in by 9am Wednesday morning.If you have paid your bill please disregard this message.
Water Outage - FM 816
January 18, 2023
FM 816 in the Bailey area and all surrounding County Roads will have no water to low pressure until 5PM.
Leak - HWY 34
January 17, 2023
HWY 34 from 3427 to Greenville will have no water to low pressure until 5:30pm.
Leak - HWY 34
January 06, 2023
Crew working on a leak. FM 2358 to Wolfe City will have no water for the next 4-5 hours due to contractor hitting line.
Leak - HWY 34
January 05, 2023
Crew working on a leak in the 2000 block of HWY 34. Customers will have low pressure to no water until 3:30PM.
Leak - HWY 34 N
January 03, 2023
HCSUD is fixing a leak on HWY 34 N at CR 4615 & CR 4415 all surrounding areas will have low pressure to no water until 2pm.
Holiday Closure
December 30, 2022
Holiday Closure
December 22, 2022
Hickory Creek will be closing at noon today December 22nd, and we will resume regular business hours Tuesday, December 27th. In case of emergency please contact our On-Call Technician at (903) 413-9932. Wishing everyone a Happy holiday!
Reminder
December 21, 2022
Tuesday, December 27th is lock day. To avoid any charges all payments MUST be made by 9AM Tuesday morning. If you have paid your bill please disregard this message.
Leak- CR 1036
December 19, 2022
Crew working on a leak. CR 1036 and Bent Oak East will have no water until 2:30PM
New After-Hours Phone Number: 903-413-9932
December 13, 2022
After Hours phone Number: 903-413-9932 Emergencies Only
Leak - FM 816 N
December 06, 2022
FM 816 N towards Bailey and surrounding areas will have low pressure to no water until 5:30PM
Leak- CR 3845
December 06, 2022
CR 3845 and surrounding areas will experience low pressure to no water until 2PM.
Leak- CR 1019 & CR 1027
December 02, 2022
Crew working on a leak on CR 1019 and CR 1027. No water until 4PM.
Thanksgiving Holiday Closing
November 23, 2022
Office Closing at 11:00 am today, November 23rd. Closed November 24th & 25th. Happy Thanksgiving!
Leak- CR 4615
November 22, 2022
Crew working on a leak on CR 4615 and surrounding areas. Low pressure to no water until 2PM.
PAYMENT REMINDER:
November 21, 2022
Lock day is coming up. If you have not made your payment please do so on www.Hickorycreeksud.com or call the office.
Leak on CR 1133
November 03, 2022
Crew working on Leak on CR 1133. Low Pressure to NO water until 12:45pm today on CR 1133 and surrounding areas
Leak - Road Outage CR 4618
November 01, 2022
Crew working leak on CR 4618 with road closed to repair; no water and road closure until est 1:00 PM
Leak on CR 1045 to FM 272 to Celeste and FM 1566
October 31, 2022
Crew working on leak affecting CR 1045 to FM 272 to Celeste, FM 1566 and surrounding areas. Low pressure to NO water until 7:00pm today.
Leak on CR 1145
October 31, 2022
Leak on CR 1056
October 31, 2022
Crew working on leak affecting CR 1056 and surrounding areas.May have Low Pressure or NO water until 1:45pm today.
Leak- CR 1135
October 25, 2022
CR 1135 and surrounding areas will have low pressure to no water until about 2PM.
Reminder
October 24, 2022
Tomorrow, Tuesday October 25th is lock day. All payments MUST be made before 9AM to avoid lock fees. If you have paid your bill please disregard this message.
Leak on Hwy 34 from 1566 W going South
October 20, 2022
Crew working on Leak affecting Hwy 34 from 1566W going South. Little to No water until 10:00pm tonight.
Leak- HWY 34
October 18, 2022
HWY 34 and S of FM 3427 including CR 4302, CR 4300 and CR 1001 will be with no water until around 3PM due to contactor striking water line.
Leak - FM 272
October 13, 2022
Leak - CR 618
October 11, 2022
CR 618 and surrounding areas will have low pressure to no water until 5pm.
Leak - CR 3804
October 06, 2022
CR 3804, CR 1012, HWY 11 and surrounding areas will have low pressure to no water until 4:00pm.
Leak - CR 1001
October 03, 2022
CR 1001 and surrounding areas will have low pressure to no water until 4PM.
Leak - HWY 34
September 29, 2022
HWY 34 South of CR 1001 and surrounding areas will have low pressure to no water until 5PM.
Leak - FM 36
September 28, 2022
FM 36 and surrounding areas will experience low pressure to no water until 5pm.
Reminder
September 22, 2022
Leak - HWY 34 S
September 14, 2022
HWY 34 S and surrounding areas will have low pressure to no water until 2PM.
Labor Day Closure
September 02, 2022
HCSUD will be CLOSED Monday, September 5th in observace of Labor Day. In the event of emergencies please call (903) 456-0916.
Reminder
August 24, 2022
Leak - CR 1107
August 12, 2022
CR 1107 and surrounding areas will have low pressure to no water until 2pm.
Leak - CR 1040
August 12, 2022
CR 1040, 1037 and surrounding areas will have no pressure to no water until 2pm.
Leak - CR 1043
August 05, 2022
CR 1043, 1044, and 1045 will have no water for the next several hours. Our crew is working as quickly as possible to restore service at this time, we thank you for your patience.
Water Outage - Hogeye Area
August 05, 2022
The Hogeye area, FM 1566 and surrounding areas will have low pressure to no water for the next hour.
Leak - CR 1054
August 01, 2022
CR 1054 and surrounding areas will have low pressure to no water until around 2pm.
Leak - HWY 34
July 26, 2022
HWY 34 between FM 1566 and FM 3427 will have low pressure to no water until around 11pm.
Leak - FM 272
July 26, 2022
FM 272 at CR 4876, and CR 4876 will have low pressure to no water until around 3pm.
Leak - HWY 34
July 24, 2022
HWY 34 between FM 1566 and FM 3427 and surrounding areas will have low pressure to no water until 9pm.
Reminder
July 22, 2022
Lock Day is Monday July 25th. All payments must be in by 9AM Monday morning to avoid any fees.
Leak - HWY 34
July 21, 2022
HWY 34 in the CR 1002 area will have low pressure to no water until 1:30 PM.
Leak - CR 4301
July 20, 2022
Leak - CR 1033
July 20, 2022
CR 1033, 1040 and surrounding areas will have low pressure to no water until around 2pm.
Leak - CR 1147
July 15, 2022
CR 1147 and surrounding areas will have low pressure to no water until noon.
Water Outage
July 12, 2022
FM 1562, FM 36 S, and surrounding areas will have low pressure to no water until 12am.
Leak on CR 1145
July 01, 2022
Crew working on leak at CR 1145. May have Low Pressure or NO Water on CR 1145 & surrounding areas until around 1:00pm today.
Leak on CR 1145
June 30, 2022
Crew is working on leak, there will be LOW pressure or No water on CR 1145 & surrounding areas until around 5:00pm today.
Leak on Hwy 34N & FM 1566
June 27, 2022
Crew working on Leak on Hwy 34N & FM 1566 with little pressure or no water until around 4:00pm today.
2021 Water Quality Report
June 27, 2022
Hickory Creek's 2021 Water Quality Report is available at https://hickorycreeksud.com/ccr1
Low Water Pressure
June 15, 2022
Low Water Pressure on 1566 East of Hogeye, All of Hwy 34 and surrounding areas until around 6:00pm today.
Leak on Hwy 34
June 15, 2022
Leak on Hwy 34, Little to No Water surrounding areas of CR 1002 to CR 4300 until around 2:30pm today.
Leak - HWY 34
June 14, 2022
HWY 34 from Wolfe City High School to Webb Hill area will have no water for the next hr.
Low Pressure
June 10, 2022
HCSUD is aware of low pressure at multiple locations. Crews are working diligently to take care of it.
Leak - FM 816
June 09, 2022
FM 816 and all surrounding areas will have Low Pressure to No Water today until 2:00pm.
Leak - CR 4300
June 06, 2022
Low pressure to no water on CR 4300, 4301, and surrounding areas - estimated 2 hours.
Leak - CR 1107
May 30, 2022
CR 1107, FM 36, & surrounding areas will have low pressure to water for the next 3 hrs.
Leak - CR 1044
May 24, 2022
CR 1044 & CR 1043, and surrounding areas will have no water, to low pressure for the next 3 hours.
Leak - CR 1147
April 27, 2022
No water on CR 1147 and low pressure in surrounding areas for approx 2hrs.
Phone Maintenance
April 20, 2022
HCSUD's phone lines will be down at 11AM today. You can reach us via email or for emergencies please call (903) 456-0916
Maintenance Repair
April 07, 2022
HCSUD will have the water off for approx 1hr. On HWY 34 to CR 4302 and South of this location.
Leak - CR 1033
March 04, 2022
HCSUD is aware of a leak on CR 1033, update with time frame to follow.
HCSUD Office
February 25, 2022
HCSUD's office will open at 10am today due to inclement weather. Stay safe and warm!
Office Closed
February 24, 2022
HCSUD's Office will be closed due to inclement weather. In case of emergencies please contact our on call number via call or text at (903) 456-0916.
Leak - CR 1140
February 23, 2022
FM 1562, and FM 36 to CR 1107 and surrounding areas will have low pressure to no water until around 9pm.
Take Precautions for Cold Weather
February 23, 2022
Please take necessary precautions for this cold weather including dripping your faucets, wrapping all exposed pipes/faucets and keep yourself and pets warm. Use caution when out driving. Everyone please stay safe and warm. For emergencies text or call 903-456-0916
Outage
February 13, 2022
HCSUD is aware of an outage. An update with location and time frame to follow shortly.
Leak - FM 118
February 09, 2022
FM 118 and ALL surrounding areas will have low pressure to no water until 3pm.
Leak - CR 1048
February 07, 2022
CR 1048, 1049, and CR 1050 will have low pressure to no water until around 11AM.
Frozen Lines
February 04, 2022
All of our wells at Hickory Creek SUD are operating as normal, if you are currently without water it is due to water lines freezing at the road. In case of emergency you can call/ text our on call number at (903) 456-0916.
OFFICE CLOSING DUE TO WEATHER
February 02, 2022
Hickory Creek Office will be closed Thursday, February 3, 2022. If you have an emergency, the on-call after hours number is 903-456-0916.
Water leak on CR 4300
February 01, 2022
Crew working on Leaks on CR 4300, CR 4300 & CR 4301 will have water on and off periodically until 5:00pm
Leak - CR 5075
January 31, 2022
Low Pressure - CR 1149
January 30, 2022
CR 1149 will have low pressure until around 12:15 due to flushing.
Phone Outage
January 25, 2022
HCSUD is experiencing a phone outage in our office again. You can reach us via our website www.hickorycreeksud.com or email at hickorycreeksud@yahoo.com
Outage
January 24, 2022
If you are experiencing low pressure or no water this morning we are working on the issue and water will be restored ASAP
No Water - Hogeye Area
January 11, 2022
Water outage in Hogeye area - time update to follow. We are working on the issue as quickly as possible.
Leak - HWY 34
January 10, 2022
Hwy 34, CR 1009, towards Webb Hill will have no water to low pressure until around 1pm
Leak - CR 1040
January 05, 2022
CR 1040, 1037, and surrounding areas will have low pressure to no water until around 2pm.
Leak- CR 1047
December 28, 2021
CR 1047, 1049, FM 272, FM 1566, and surrounding areas will have low pressure to no water until around 10pm.
Leak, Crew working on CR 1012
December 22, 2021
10:26am. Crew working on leak affecting CR 1012, CR 1014, FM 816 and Hwy. 11. Low pressure or No water for up to two hours.
Leak - CR 1147
December 15, 2021
CR 1147, 1146, 1049, 1050, 1048, 1047, 1046, 1045, 1027, 1019, 1042, FM 272, FM 1566, & surrounding areas will have low pressure to no water for the next 4 hrs.
Leak - CR 4301
December 15, 2021
CR 4301 and surrounding areas will have low pressure to no water for the next 3 hrs
CR 1042 CLOSED for Repair
November 30, 2021
Leak, No water on CR 4418, 4518, 4519 and Partial Hwy 34
November 29, 2021
Crew working on leak. No water on CR 4418, 4518, 4519 and Partial Hwy 34 for about 1 Hour.
Leak
November 21, 2021
FM 1566, FM 272 and all surrounding areas will have low pressure to no water for the next 4 hrs.
Low Pressure
November 10, 2021
If you are experiencing low pressure at this time we are working on the issue and will have pressure restored momentairly. Thank you for your patience.
Leak - FM 3427
October 26, 2021
Fm 3427 to HWY 34 and surround areas will have low pressure to no water for the next 3 hrs.
Water Valve Break Hwy 34 and CR 4519
October 25, 2021
There will be Low Pressure or No Water for 3 to 4 hours on surrounding areas of Hwy 34 and CR 4519
Leak - CR 1140
October 22, 2021
CR 1140 and surrounding areas will have no water/ low pressure for the next 4-6 hrs.
Leak - CR 4845
October 19, 2021
CR 4845 and surronding areas will have no water to low pressure for the next 4 hrs.
Leak - CR 1048
October 06, 2021
Main water break on CR 1048. Hickory Creek Area, HWY 69, FM 272, FM 1566 W and surrounding areas. No water for 4hrs.
Leak - CR 1048 & CR 1047
September 28, 2021
Main water break at corner of CR 1048 and CR 1047. Hickory Creek Area, HWY 69, FM 272, FM 1566 and surrounding areas. No water for 4hrs.
Leak - CR 1009
September 20, 2021
CR 1009, CR 1007, and surrounding areas on HWY 34 will have low pressure to no water for the next 3 hrs.
Leak - CR 1001 Area
September 07, 2021
Crews working on leak in CR 1001 area, no water or low pressure for about 2 hours.
HCSUD Office is CLOSED.
September 01, 2021
The HCSUD office is closed due to the current COVID surge. We are serving customers by appointment only. Other available options for payments are dropbox, mail, online payment and by phone 903-568-4760. Thank you for your help.
Distribution Leak
August 28, 2021
Cr 1140 will have no water for 4 hours while we repair a main break on Cr 1140
Distribution Leak
August 27, 2021
Leak on 1562 S & FM 36
August 25, 2021
Crew working on Leak at 1562 S & FM 36, No water for 4 hours.
Leak on CR 1095 and FM 36 South
August 23, 2021
No water for 3 hrs. on CR 1095 & FM 36 South, crew working on leak.
Leak - CR 4301
August 16, 2021
CR 4300 & CR 4301 will have no water to low pressure for the next 2 hrs.
Main Break
August 15, 2021
Water will be off on Hwy 34 south of CR 4302 for 4 more hours while we repair a break on Hwy 34. Affected roads are CR,4300,4301,1002,1001 and part of Hwy 34
Leak on FM36
August 11, 2021
Affected Customers will be in the area of FM1562 to CR1095, South of FM36. There will be no water for approximately 4 hours
Leak on Hwy 34
August 09, 2021
Affected customers will be on Hwy 34, CR4300 and everything South. Water will be off for approximately 3 hours.
Leak FM 36
July 19, 2021
FM 36 and surrounding areas will have low pressure to no water for about 4 hours
Leak - HWY 34
July 16, 2021
Leak - CR 1147
July 09, 2021
CR 1147 and surrounding areas towards Hogeye will have no water / low pressure for the next 3-4 hours.
Leak - Hogeye Area
July 07, 2021
Hogeye Area will have low pressure to no water for the next 4-5 hrs.
Leak - CR 4300
June 30, 2021
HWY 34 from CR 4302 South will have low pressure to no water for the next 3-4 hrs.
Leak - CR 1147
June 28, 2021
CR 1147 and surrounding areas all the way to FM 1566 will have low pressure to no water for the next 3-4 hrs due to leak.
Leak
June 27, 2021
Leak - CR 1034
June 25, 2021
CR 1034 and surrounding areas will have no water to low pressure for the next 5-6 hrs.
Lane Well Repair
June 14, 2021
Affected customers will be in the Lane area, FM36 to CR1107. You will experience low pressure for approximately 6 hours.
Leak - CR 1096-1098
May 28, 2021
CR 1096-1098 will be experencing no water for the next 4 hrs. Surrounding areas will have no water to low pressure for the next 1-2 hrs.
Distribution Leak
May 11, 2021
Cr 4300,4301&4302 will have little to no water due to a leak on Cr 4300 for approximately 6 hours
Distribution Leaks
March 09, 2021
Cr 4300 Cr 4301 & Cr 4302 will have low pressure to no water for 6 hrs while we repair multiple leaks around this area
Distribution Leak
March 03, 2021
Water will be low pressure to no water on 1566 E, Cr 4417, Cr 4518 and surrounding areas for 2 hours due to a a repair on Cr 4417
Leak - HWY 34
February 26, 2021
HCSUD is fixing a leak on HWY 34 on the Wolfe City side. HWY 34 in WC and surrounding County Roads will have low pressure to no water for the next 3 hrs.
Leak - FM 36
February 25, 2021
HCSUD is repairing a leak on FM 36. Customers in the area will have little to no water for approx.1-2 hours
Leak - CR 1096
February 24, 2021
HCSUD is repairing a leak on CR 1096. Customers in the area will have little to no water for approx 1-2 hrs.
Leak - FM 1562
February 23, 2021
Customers in the Lane & Dulaney area will have low pressure to no water for the next 2 hrs.
Boil Water Rescind Notice
February 23, 2021
On Wednesday, February 17,2021, the Texas Commission on Environmental Quality (TCEQ) required our public water system Hickory Creek SUD, PWS ID 1160062 to issue a Boil Water Notice (BWN) to inform our customers that due to the inclement weather conditions and power failures the water from our system needed to be boiled prior to consumption.
Our system has taken the necessary corrective actions to restore adequate pressure, disinfectant levels, and/or bacteriological quality and has provided TCEQ with testing results that indicate that the water no longer requires boiling as of Tuesday, February 23, 2021.
If you have questions, contact Mike Wemhoener, General Manager at (903) 568-4760.
If a customer wishes to reach TCEQ, they may call 512-239-4691.
Leak
February 22, 2021
Everyone on the South West side of HCSUD will have low pressure to no water for the next 3 hrs.
Leak Repair
February 22, 2021
Repairing leak in the Lane area, low pressure to no water for an undetermined amount of time.
BOIL WATER UPDATE
February 19, 2021
HCSUD will continue the boil water advisory until Tuesday or further notice. Thank you for your patience.
WATER UPDATE
February 17, 2021
Due to power outages the Hogeye area will be out of water in approximately 1 hour.
This should help restore water to the entire system by morning. If anything changes we will update you.
Boil Water Notice
February 17, 2021
Due to Low distribution pressures and loss of electricity, the Texas Commission on Environmental Quality has required the Hickory Creek SUD public water system to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions).
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes.
In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes.
Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly. You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you have questions concerning this matter, you may contact our on call crew at (903) 456-0916.
Power Out at Well
February 17, 2021
South East side of system will have low pressure. North and West areas will have no water. We are working with Oncor to fix the problem ASAP.
Water Conservation
February 17, 2021
Due to the inclement weather and power outages we are expecting, we need everyone to start conserving water.
Inclement Weather
February 16, 2021
HCSUD will be closed for the remainder of the day due to inclement weather. You can reach us on call at (903) 456-0916.
Office Closing
February 14, 2021
Monday, February 15, the office will be closed due to inclement weather conditions. Stay safe.
Distribution Leak
February 14, 2021
Hwy 34 South of Cr 4302 will have no water for four "4" hours do to a main break on Hwy 34 & Cr 1002
Hogeye Area
February 12, 2021
Hogeye well down due to electricity being out. Low pressure to no water in the Hogeye area for about 2hrs.
Leak - CR 1147
February 12, 2021
HCSUD is fixing a leak on CR 1147 little to no pressure in the surrounding area for the next 2 hrs.
Opening Delay
February 12, 2021
HCSUD's office will be opening for appointments and phone calls at 9AM due to weather.
Leak - CR 1128
February 08, 2021
There will be little to no water on CR 1128, 1125,618, and PR 5445 for the next 2 hrs.
Distribution Leak
February 05, 2021
Bent oak will be without water for the next 2 hours due to a main break repair on bent oak
Leak Repair - FM36 and CR1130
February 01, 2021
This will affect the entire Merit area for approx. 3 hours. You will have low pressure to no water.
Low Pressure to No Water
February 01, 2021
Due to a leak repair there will be low pressure to no water on CR4301 and CR 4302 for approx. 2 hours.
Low Pressure
January 26, 2021
Low pressure on FM 36 and FM 1562 for the next 4 hrs. due to well maintnance.
Low Pressure - CR 1034
January 22, 2021
CR 1034 will have little to no water pressure for approx 3hrs
Low Pressure
January 20, 2021
Customers in the Hogeye area will be experiencing low pressure throughout the day due to well maintenance.
Low Pressure
January 18, 2021
We are flushing lines, affected customers will be on CR4300, CR4301 and part of Hwy 34. This will be off and on until about noon. Thank you for your patience.
Leak Repair
January 13, 2021
Low Pressure to no water, affected customers will be in the area of Hwy 34, CR4300 and CR4301. This will last for approx. 3 hours.
Leak FM 3427 & HWY 34
January 05, 2021
HCSUD is repairing a leak on FM 3427 & HWY 34. Water will be off for approx 2-3 hrs
Leak Repair
January 05, 2021
Water will be off for up to 2 hours, affected customers will be on CR1050.
Leak CR1130
December 29, 2020
Affected Customers will experience low pressure in the area of CR1130. For approx. 2 hours.
Leak - CR 1002 & HWY 34
December 23, 2020
Everything South of FM 3427 & CR 1001 will have no water for the next hr.
Leak - CR 1001
December 08, 2020
HCSUD is repairing a leak on CR 1001. CR 1001 & surrounding areas will have little to no water pressure for approx 1-2hrs.
4" Leak on Hwy 34
November 19, 2020
Affected customers will be on FM1566 W. and everything South on Hwy 34 to FM3427 and including FM1566 East. The water will be off for approx 3 hours.